Returns and exchanges

To start your return, enter your order number and email address or phone number

How do I return an item?

  • Use the fields above to find your order details - enter your email address or phone number follwed by your order number and click Start. 
  • Follow the prompts and fill out the required information. 
  • Once your return has been submitted and manually approved by our team, you will receive a confirmation email with the shipping guidelines & further return instructions.

 

What items are returnable?

Items can be returned within 30 days of receipt of your shipment.

  • They must be in original condition; free of damaged or stains.
  • Be unused and untarnisesd 
  • In the original packaging (if applicable)

Final sale items, free gifts and promotional items are not returnable. 

Do you offer refunds? 

No. To the extent permitted by Australian Consumer Law, we do not provide refunds.